Most people that have heard this rant in person have just said “Don’t go to Tim Hortons anymore.”

The fact of the matter is that when the coffee is prepared properly, Tim Hortons coffee can be very satisfying on the morning drive in or when I’m out with friends just looking for a place to unwind and have a chat.

Now let’s get into the reasoning behind why Tim Hortons in Barrhaven have lost my business.

Continuously Running Out of Product

Now full disclosure. I worked at two different Tim Hortons stores in Barrhaven and am aware of information that people otherwise wouldn’t know.

That being said, I know that the staff there fill out production sheets and have to take inventory daily.

Based on these findings, the manager or owner of the shop SHOULD be able to order enough product based on their previous sales.

I’ve been to each and every one of the Tim Hortons this past summer, and they all informed me that they were out of Iced Coffee. In 30 degree heat in the middle of summer, there is no excuse for this.

When I complained to the manager at one of the stores, she said to a staff member “What do you mean we don’t have Iced Coffee? It’s 30 degrees outside and all it is is cold coffee with vanilla flavoring…” Within minutes I had an Iced Coffee in my hand and was on my way.

This can be attributed to lazy staff and like I always say, “When you pay minimum wage, you get minimal effort”.

Burnt Coffee

Every single morning up until today, the wife and I would stop at the Tim Hortons on Fallowfield road. 3320 Fallowfield Road to be exact.

The coffee is always burnt and has a nasty sour taste to it. I’ve thrown out almost every coffee I’ve purchased this week because it was terrible.

Now how can I tell that the coffee is burnt? The taste for one is not that of coffee but that of charred brown sour liquid.

Number two informs me because of what I order.

Typically I ask for three cream and three sugar in my coffee. Even IF the pot is fresh, three cream is enough to bring the heat down. So when I order a coffee and the cup is so hot I can’t even hold it, then something is wrong.

Inability to Stir the Coffee

Being a coffee spot, you’d figure that Tim Hortons employees would be instructed on how to properly stir a coffee so that the coffee doesn’t taste terrible until the bottom of the cup.

In Barrhaven this is simply not the case. Myself and my wife have to constantly ask the staff to stir the damn coffee! This should be common sense, however that is an entirely different rant for a different day.

Social Media Fail

Tim Hortons is on Twitter. Do you think anyone on their Twitter account responds to negative comments or criticisms? NOPE!

I’ve mentioned the store on Fallowfield to their twitter account on several occasions, and not a peep has come out of their account. Not publicly or privately.

For What It’s Worth

Tim Hortons coffee is good elsewhere in the city, but the number of stores that prepare it properly and actually have staff that care are few and far between.